Video currently unavailable means it has not yet been transmitted from the vessel to the cloud
When a user opens the video pane to view snippets, they may interact with a Video Currently Unavailable message. This is intentionally displayed to inform the end user that the video snippet has yet to be transmitted.
Our system is designed to overcome the unique communication challenges presented by the maritime environment. When faced with periods of low connectivity or intermittent VSAT availability, data is intelligently queued for transmission as soon as vessel connectivity is reestablished.
What's important to note is that his queued data is transmitted in a logical priority sequence. For instance, metadata takes precedence and is transmitted first, followed by snippets related to red, yellow, and finally, green events. This prioritization ensures that critical information is processed as efficiently as possible.
Still need help? Contact us at customersuccess@shipin.ai.